WELCOME TO THE SUPPORT SERVICE

Please remember that to submit a Support Ticket request you need to provide some information:

Numero Seriale

We would like to remind you that the serial number is usually on the label on the back of the product.

The ovens made of refractory material need no serial number.

Type of product

It’s necessary to know the product type and version for which support is requested. They are found on the label as well.

Gas installation

If you have trouble with the gas installation, please send information about pressure and flow rate of the regulator and about features of LPG cylinders.

Photos and videos

Send photos or footage detailing the problem.

In case of troubles with the gas installation, please upload a video describing the issue.

Guarantee

The guarantee applies only if the photo of the receipt is attached.